From digital sales channels, through onboarding to customer support
Ali Boushehri, Director of Product Management & Transformation at JSC Ingenium, delivered a presentation explaining how to design a digital customer journey – from digital sales channels, through onboarding to customer support at the Digital MVNO Virtual Forum 2022.
Watch this event session to learn about:
- Why is a clear strategy and understanding of your customers’ journey crucial to your success?
- Which elements to prioritise while designing omnichannel interactions to provide lean and agile operations?
- How to engage with your customers to provide best-in-class customer support? Cloudification & service additions
- How can digitalisation enable MVNOs to offer innovative products and services using PCRF, DPI, and User Plane Function?
