Hear a panel of experts sharing top tips on new customers’ journey and employee strategies.
MVNO Nation’s Post-Covid Strategy Virtual Forum 2021 offered a panel discussion tackling how the pandemic has changed MVNOs approach to customers and employees.
Watch this event session to learn about:
- What was the most impactful market change for your business? Will any of these changes be systemic and sustained?
- How has the pandemic affected your customers’ journey starting from advertising to customer care? Did you need to alter your value proposition?
- How have your own internal business practices been altered (working remotely, flexible working)? Which ones will be beneficial after the pandemic?
- Are you thinking of or have you developed new partnerships over the last year to help you tackle changing communication landscape?
Expert speakers included:
- Moderator: Gary Bhomer, Principal & Founder, Tel-Consult, Australia
- Farid Yunus, Group CEO, red ONE Network, Malaysia
- Yiru Zhong, Senior Market Development Manager, 1NCE, UK & Ireland
- Jacques Bonifay, CEO & Co-founder, Transatel, France
