Agenda

The first round of speed networking – Everyone in the room gets to meet each other

• Understanding the impact of operator challenges (rising network expenditures, transition to cloud, network disintegration)
• Exploring how the evolving landscape presents opportunities for MVNOs to innovate, differentiate, and target niche customer segments
• Discussing the potential for increased collaboration between MVNOs and operators to address revenue challenges and drive mutual growth
• Examining strategies for MVNOs to capitalise on emerging trends, foster innovation, and thrive in the evolving telecom ecosystem

• How can extensive data insights be transformed into strategic advantages, identifying new business lines and forming valuable partnerships?
• Discovering how telcos can leverage their data resources to become key drivers in disrupting traditional industry models and setting new market trends.
• Using big data to enhance customer experiences, foster innovation, and shape emerging business ecosystems.
• Why do MVNOs need to challenge the top-down approach to tech innovation and argue that true disruption comes from understanding and responding to consumer needs?
• How Beyond ONE’s unique model places the user at the centre of its product development process, understanding and responding to consumer needs.

• Addressing declining voice revenue and looking for new market opportunities
• Should MVNOs focus on new services or new customer niches? Is there a formula for success?
• What are the opportunities for MVNOs outside of the traditional telco realm (especially in markets experiencing technological displacement – decline in fixed phone lines and fixed broadband lines, connected everything)
• Exploring high-value digital service segments

• Reviewing subscriber acquisition methods to build meaningful connections
• Amplifying customer engagement, boosting revenues and maximising customer engagement ROI’s
• Identifying relevant channels based on the customer’s decision-making stage including elevated mobile marketing strategy
• Churn prevention – Tips & tricks on treating your current customer with the same if not greater care than the new ones
• Achieving customer care excellence by utilising automation

• In what ways can MVNOs capitalise on the telco-to-techco transformation to expand service offerings and open new revenue streams?
• How can digitalisation transform customer engagement for MVNOs, and what game-changing impact can Conversational AI bring to the table?
• What strategies can MVNOs adopt to foster partnerships across different segments and drive growth?

• Audience Segmentation: How to conduct market research to identify target demographics and tailor messages accordingly
• Orchestrating omnichannel campaigns across various platforms to maximise reach and engagement
• Optimisation and analysis – Monitoring campaign performance, optimising content, and leveraging data analytics for better results