2025 MVNO EXCELLENCE
Best Marketing Campaign
This category recognises creativity, innovation, and the originality of an MVNO marketing campaign's approach as well as its effectiveness with their target audience. This category is open to digital and/or brick-and-mortar campaigns created and active in the last 2-years. Judges will be looking for evidence of customer engagement, how the campaign has increased brand awareness and reach, its inclusivity and ability to resonate with a broad audience, as well as examples of adaptability and responsiveness by the MVNO to changing circumstances throughout the campaign’s life cycle. Please include the name of the campaign, duration, key differentiators, and results in your submission.​​​​
Best New MVNO
This category recognises a new MVNO that has demonstrated exceptional innovation, growth, and market impact within their time of operation (established for 2 years or under). Judges will assess criteria such as innovative business models, market differentiation, customer acquisition, product innovation, technological integration, marketing effectiveness, industry recognition, and financial viability. Nominees are encouraged to showcase their unique approaches to pricing, partnerships, customer service, marketing and more. Also, what are your clients saying about you – include short testimonials that demonstrate customer satisfaction. Nominations should include growth opportunities and aspirations for the MVNO’s future.​​​
Best Regional MVNO
This category recognises the best-performing MVNO within their specific regional market (APAC, Africa, Middle East, UK, Europe, USA, North America, South America). Judges will evaluate the MVNO’s ability to meet customer demands, its market growth and share, and the sustainability of its competitive advantages. The focus will be on how the MVNO has tailored its offerings to the unique needs of its region, demonstrated strong customer loyalty, achieved impressive growth, and addressed local challenges effectively. Nominees should highlight growth opportunities and plans for further regional expansion. Testimonials that reflect customer satisfaction and loyalty will be particularly valuable. We will be awarding the top performer in each region.
Best Wholesale Partner
This category recognises a Mobile Network Operator (MNO) that has demonstrated exceptional support and collaboration with MVNOs, driving innovation, growth, and mutual success. Judges will evaluate the MNO’s role in enabling MVNOs with network access, technological integration, competitive pricing, and operational support. Key factors include the MNO’s flexibility in partnerships, commitment to MVNO-specific needs, seamless service delivery, and contributions to fostering a thriving MVNO ecosystem.
Most Customer-Centric Offering
This category recognises an MVNO that truly understands their customers and has therefore created an innovative and creative offering that meets their needs at the highest level. Judges are keen to see how your MVNO enhances the modern customer experience. They will be looking for examples of impactful and innovative offerings created/added within the last 2-years such as, but not limited to: bundled services, customer services, rewards programmes, etc. Nominations should demonstrate the ‘why’ for this offering, what is included, who it is for, ease of use, personalisation (if applicable) and what makes it different and a must-have for your customers.​​​​
Best B2B Offering
This category recognises an MVNO excelling in providing tailored, reliable, and innovative services for B2B clients, including SMEs, enterprises, and IoT businesses. Judges will be looking for examples of uniqueness, scalability, reliability, security, cost-effectiveness, customer support, industry expertise, and innovative value-added services that reflect the diverse needs of businesses in this digital age. Submissions must reflect offerings and partnerships over the last 2-years.​​​​
Most Impactful MVNO
MVNOs have a real opportunity to improve lives and societies. This award recognises an MVNO that has demonstrated outstanding leadership and commitment to environmental, social, and governance (ESG) excellence. Judges will be evaluating internal and/or external ESG practices and initiatives, and looking for examples of, but not limited to: best practice, innovation, equity, inclusivity, sustainability, etc. Nominees are encouraged to include in their submissions a clear mission, strategy, reach, technologies used, evidence of monitoring and continuous improvement, as well as any certifications, results / impact of the work thus far and growth plans.​​
2025 SERVICE PROVIDER EXCELLENCE
Best Digitalisation Partner
This category recognises service providers offering comprehensive digital solutions that enable MVNOs to effectively leverage cutting-edge technologies and drive innovation in their operations. Judges will assess how digital solutions, such as cloud services, automation tools, and customer experience platforms, support MVNOs in enhancing operational efficiency, scaling, and meeting customer demands in a competitive telecom market. Nominees should showcase solutions that allow for seamless integration with MVNO systems, scalability, customisation flexibility, and robust security measures. The focus will be on how these solutions enable MVNOs to future-proof their business, through the adoption of emerging technologies and continuous innovation. Nominees are encouraged to include testimonials and use cases within the last 2-years.​​​
Most Innovative Billing Solution
This category recognises a billing solution that stands out in providing unique, versatile, and comprehensive support for MVNOs, enabling efficient billing operations, revenue management, and customer engagement. Solutions should demonstrate innovation, scalability and compliance with industry standards and must have been implemented within the last 2-years. Judges are keen to see examples of capabilities, fraud detection, reporting, automation and future-readiness. Nominees are encouraged to share MVNO testimonials and/or use cases.​​​
Most Comprehensive eSIM Solution
This category recognises an eSIM service provider that has excelled in providing comprehensive, versatile, and reliable connectivity solutions for MVNOs working across various industries and use cases including travel, consumer applications, Industry 4.0 and IoT deployments. Judges will assess (where applicable) coverage, integration, security, remote management, scalability, customer experience, innovation, and industry recognition. Nominees are encouraged to share recent MVNO use cases and the impact of their eSIM solution on the MVNO services and target audiences over the last 3-years.​​​
Best Value-Added Service
This category recognises a service provider that excels in delivering value-added services beyond standard mobile offerings, enhancing the overall customer experience for MVNO customers through innovation, customisation, accessibility, and value for money. Judges will evaluate criteria such as innovation, relevance, customer engagement, integration, usability, inclusivity, security, and continuous improvement over the last 2-years. Nominees are encouraged to share recent MVNO use cases and the impact of the value-added service on the MVNO offerings and target audiences.​​​​
Leading AI-Powered Solution
This category recognises the most innovative service provider leveraging Artificial Intelligence (AI) to transform the MVNO ecosystem. Judges will assess how AI-powered solutions, such as predictive analytics, automation, machine learning, and AI-driven customer insights and customer care, have enabled MVNOs to optimise operations, enhance customer engagement, reduce costs and unlock new business opportunities. Nominees should showcase how the integration of their AI solution drives business outcomes, improves decision-making, and empowers MVNOs to deliver personalised services. The focus will be on the creative application of AI technologies in the MVNO space and their potential to shape the future of digital transformation in telecoms.
Best Roaming Partner
This category recognises services providers that have demonstrated excellence in offering roaming solutions to MVNOs, enabling them to deliver seamless and cost-effective roaming experiences for their customers. Judges will evaluate factors such as the scalability of the roaming offering, network coverage, pricing models, and the ability to provide tailored solutions that help MVNOs optimise their roaming services. Nominees should showcase how their solutions enable MVNOs to reduce roaming costs, expand global coverage, and deliver added value through partnerships, all while ensuring high-quality service and customer satisfaction.
