New business model - Leveraging innovative technologies like AI and blockchain to make eSimphony the first global mobile service for global citizens
New technologies like AI and blockchain present new opportunities for MVNOs by enabling new business models. Trung Tran Nam, CEO of eSimphony, explains how his company leverages these technologies to create a unique offering for global citizens - those who frequently travel or work remotely, or as expats in other countries.
What is blockchain and how can it be applied in MVNOs?
Let’s start with a simple explanation of how blockchain can be used by MVNOs before diving into the business model of eSimphony. Blockchain is a decentralised and secure digital ledger technology that records transactions across multiple computers, ensuring transparency and immutability. For MVNOs, blockchain can streamline processes such as customer verification, billing, and roaming agreements, reducing the need for intermediaries and enhancing security. It can also enable the creation of smart contracts for automated transactions, improving operational efficiency. Additionally, blockchain can facilitate secure, real-time data sharing between carriers, enhancing collaboration and reducing fraud. By leveraging blockchain, MVNOs can lower operational costs, improve service transparency, and create new business models, particularly in global roaming and digital identity management.
What about AI?
If you haven't heard about AI and its potential for MVNOs, then you must have been avoiding the news coverage for the past few years. An explanation of AI is not needed, considering the audience of this eBook, but let’s summarise its benefits for MVNOs.
AI offers numerous benefits for MVNOs, helping them optimise operations and enhance customer experiences. It enables more personalised customer interactions by analysing vast amounts of data to predict needs and preferences. AI can improve network efficiency by automating tasks such as fault detection, resource allocation, and predictive maintenance. Additionally, AI-driven chatbots and virtual assistants can provide 24/7 customer support, reducing reliance on human agents. By leveraging AI, MVNOs can also streamline billing processes, enhance fraud detection, and better manage their service offerings, ultimately boosting profitability and customer satisfaction.
What’s more, they can offer hyperpersonalisation, which has been a key term at all MVNO events in the past few years.
How does eSimphony utlises both technologies?
Their concept is simple: individuals can use a single SIM and a global ID to access services seamlessly, just as they would in their home country. To achieve this, several key components of the technology have been developed:
The eSIM Platform: This platform enables users to operate with just one eSIM. They can upload multiple IMC profiles and work with various connectivity providers, eliminating the need to purchase a new eSIM each time they travel
The global ID system: A unique global ID system is being developed for each user, linking their local phone number to any country they visit. This system maps global IDs to devices, accounts, and local numbers
Blockchain integration: Blockchain technology will be used to secure, protect, and manage the global IDs. Additionally, it will support a peer-to-peer marketplace, where users can buy, sell, and exchange data, maximising cost efficiency while travelling abroad
AI-Powered automation: AI enhances the user experience by automatically detecting device or local SIM changes and assigning global data. This automation ensures a seamless experience for users.
Trung Tran Nam - eSimphony (TTN): “The main proposal is that users have a single ID and one eSIM, which they can use wherever they go, accessing services in every country at the most affordable data rates possible. Our journey began this year, and we have assembled a dedicated tech team to develop this product, driven by our business needs, mission, and vision. Our technology is innovative, and we are actively exploring its potential applications to better serve our users. We look forward to bringing this vision to life for global citizens everywhere.”
What is the future of eSimphony?
The market potential is vast and rapidly growing. The number of global citizens - individuals who travel frequently or work across countries - is steadily increasing, creating a significant market opportunity for this solution. Their plan is to continue developing the technology and scaling the product to meet this rising demand in the coming years. While the endeavour is challenging, the team is dedicated to ensuring its success. The co-founder and CEO of eSymphony, along with the co-founder and CTO, welcome any interest in the project or potential collaboration opportunities.
Key takeaways: Blockchain and AI provide MVNOs with key opportunities to enhance efficiency, security, and customer engagement. By using blockchain, MVNOs can create secure global ID systems and peer-to-peer marketplaces, improving customer experiences and reducing costs. AI-powered automation enables hyperpersonalisation and streamlines service delivery, allowing MVNOs to stay competitive in an evolving market. eSimphony is a great example of innovation, and we can expect to see more new MVNOs embracing similar approaches to meet the needs of global citizens and redefine the telecom landscape.