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How to design a digital customer journey

From digital sales channels, through onboarding to customer support

WATCH THIS SESSION HERE



Ali Boushehri, Director of Product Management & Transformation at JSC Ingenium, delivered a presentation explaining how to design a digital customer journey - from digital sales channels, through onboarding to customer support at the Digital MVNO Virtual Forum 2022.


Watch this event session to learn about:


  • Why is a clear strategy and understanding of your customers’ journey crucial to your success?

  • Which elements to prioritise while designing omnichannel interactions to provide lean and agile operations?

  • How to engage with your customers to provide best-in-class customer support? Cloudification & service additions

  • How can digitalisation enable MVNOs to offer innovative products and services using PCRF, DPI, and User Plane Function?



WATCH THIS SESSION HERE