Ali Boushehri, Director of Product Management & Transformation at JSC Ingenium, delivered a presentation explaining how to design a digital customer journey - from digital sales channels, through onboarding to customer support at the Digital MVNO Virtual Forum 2022.
Watch this event session to learn about:
Why is a clear strategy and understanding of your customers’ journey crucial to your success?
Which elements to prioritise while designing omnichannel interactions to provide lean and agile operations?
How to engage with your customers to provide best-in-class customer support? Cloudification & service additions
How can digitalisation enable MVNOs to offer innovative products and services using PCRF, DPI, and User Plane Function?