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Post-Covid approach to customers and employees

Hear a panel of experts sharing top tips on new customers' journey and employee strategies.

WATCH THIS SESSION HERE


MVNO Nation’s Post-Covid Strategy Virtual Forum 2021 offered a panel discussion tackling how the pandemic has changed MVNOs approach to customers and employees.


Watch this event session to learn about:


  • What was the most impactful market change for your business? Will any of these changes be systemic and sustained?

  • How has the pandemic affected your customers’ journey starting from advertising to customer care? Did you need to alter your value proposition?

  • How have your own internal business practices been altered (working remotely, flexible working)? Which ones will be beneficial after the pandemic?

  • Are you thinking of or have you developed new partnerships over the last year to help you tackle changing communication landscape?


Expert speakers included:


  • Moderator: Gary Bhomer, Principal & Founder, Tel-Consult, Australia

  • Farid Yunus, Group CEO, red ONE Network, Malaysia

  • Yiru Zhong, Senior Market Development Manager, 1NCE, UK & Ireland

  • Jacques Bonifay, CEO & Co-founder, Transatel, France



WATCH THIS SESSION HERE